Returns & Exchanges
We believe in complete confidence with every edit. If a piece does not meet your standard, our return process is designed to be effortless.
14-Day Return Window
We accept returns on all full-priced items within 14 days of delivery. To be eligible for a refund, items must be in their original condition: unopened, unused, with all safety seals intact, and in original luxury packaging.
Due to hygiene and sanitary regulations, beauty and skincare products that have been unsealed or sampled cannot be returned unless found defective.
How to Initiate a Return
Contact Concierge
Submit a request via our Contact Page with your order number and item details.
Secure Packing
Repack items in their original protective box. Attach the complimentary pre-paid shipping label provided by our team.
Prompt Processing
Once received and inspected, refunds are credited back to your original payment method within 5–7 business days.
Exchanges & Sizing
Need a different shade, size, or formulation? We offer complimentary exchanges on eligible unworn fashion pieces and sealed cosmetics.
Damaged or Incorrect Items
In the rare event your order arrives damaged during transit, please notify us within 48 hours of receipt for an immediate priority replacement.
Need assistance with your return?
Our client services team in Singapore is available Monday to Friday.
Contact Client Care